Frequently Asked Questions
Your guide to shopping at THEPACHSTORE
What is the standard shipping time for orders?
We typically process orders within 1-3 business days. Domestic shipping usually takes 5-7 business days, while international shipping can take 10-21 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Please ensure the garment is unworn, unwashed, and still has the original tags attached. Visit our Return Portal to generate your shipping label.
How can I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend measuring a similar item of clothing you already own to compare with our charts for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
Are your materials sustainably sourced?
THEPACHSTORE is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and work exclusively with manufacturers who follow fair labor practices.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.